Frequently Asked Questions
Yes, all our products are made with natural and organic ingredients that are safe for the skin and free of harsh chemicals and toxins. We are committed to using only the highest quality ingredients in our products.
Our products are also free of parabens, phthalates, sulfates, and other harmful chemicals that can be found in many skin care products. We also do not test on animals and do our best to ensure that our products are cruelty free.
Yes, our products are good for sensitive skin. Our products are made with natural ingredients that are gentle on the skin. Most of our products are curated for all skin types. All of our products are free of harsh chemical additives, and we test our products to make sure they are safe for sensitive skin types.
The shelf life of our products is 2 years from the date of manufacture. The shelf life may vary for different products. For more details, you can refer to the back label of the products.
You can cancel your order if the product hasn’t been dispatched from our warehouse. It will not be possible to cancel the order after the product has already been dispatched.
If your products have already been dispatched, you can refuse the delivery of the order which will then be returned to us. Once the package has reached back to us, we will give you a full refund excluding the original postage and packaging cost.
Yes, we offer a 100% satisfaction guarantee for all products purchased from our website. If you are not happy with your product, you may return it for a full refund within 7 days of the delivery date. Please contact us at to arrange a return.
The product can be returned only under following circumstances:
- If the product is damaged/ expired.
- If the product has not been used.
Returns of products will not be accepted under the following conditions:
- If the product is returned without the original packaging including price tags, original outer packaging, and other accessories or if the original packaging is damaged.
- If the product’s serial number is tampered with.
If you have received a damaged or wrong product in your order, please contact us at 0810-9529-185 or write to us at . The customer service team should be able to assist you with processing a return or exchange.
Please do note that if it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
You can register for an account on our website in two ways:
- Choose the products you wish to purchase and proceed to checkout. Fill in the details in the section and complete the checkout process. We’ll send you an email to confirm your online account as well as order confirmation.
- If you don’t want to place an online order right this minute you can select the ‘Account’ link located at the top of the website and enter your registration details.
Once your order has been shipped, we will send you an email. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you are a guest user, you can track through the link shared with you over email/SMS.